We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November. The below outlines what you need to do and the main benefits of interacting with the support portal for…

We have been informed that fraudsters claiming to be from Access Collins / DesignMyNight have been targeting venues and asking for booking details. A member of the Access Collins/ DesignMyNight team will never;– Contact you out of the blue asking for booking/ customer details– Ask for your Access Collins password Taking a moment to stop…

Opening Times & Availability  With a curfew of 10pm now in place across the UK you’ll need to ensure that your system is set-up to reflect this. By updating your closing times with Collins you can ensure that bookings can’t be raised past this point [Guide Here]To support this? Amend your latest booking time settings to…

As we continue to grow and send higher numbers of referrals to our partners, we want to streamline the process to make it more efficient for all parties. This means no more booking statements or spreadsheets. Hooray! As you know we only ever bill a referral fee for a completed booking that has been made…

As a member of the Access Hospitality family of best-in-class software products, we’ll be making some small aesthetic changes in Collins to make the journey from one Access product to another seamless and coherent.  From next Tuesday we’ll be changing the current terminology of Venue and Venue Group to Site and Organisation respectively. You’ll also…

“On 8 July 2020, the government announced that it would introduce a temporary 5% reduced rate of VAT for certain supplies of hospitality, hotel and holiday accommodation, and admissions to certain attractions. This cut in the VAT rate from the standard rate of 20% will have effect from 15 July 2020 to 12 January 2021.”…

To aid compliance with Government Guidelines for reopening your venue on Saturday July 4th and to help the NHS Track & Trace scheme, we’ve been working hard on some changes for you to request and temporarily store the contact details of all guests from every booking. This can be requested at the point of booking…

Back in March when venues were forced to close we took the decision to deactivate Collins Pay for anyone using our Stripe Account. We did this to bring in a new refund process and to reconcile each account. In preparation for venues opening again, please let your account manager know if you would like Collins…

We hope you’re well and staying safe during these surreal times. During lockdown and the last few weeks, we’ve been making the most of this time and reviewing all our current processes/guides, as well as seeing how we can make your Collins experience even better. From on-boarding and videos to content, we’ve been busy bees…