Important Upgrade Message

We hope you have received our communications about the changes we are making to your Access Collins log in experience.

Essential things you need to know:

  • Once upgraded you can sign in to Collins through Access Workspace
  • You will have brand new functionality including apps & analytics
  • We’ll add 2 factor authentication for increased data security
  • All of your staff will have access to 10 relevant eLearning courses (if you want them to!)

What happens post upgrade?

Once the upgrade has been activated the next time you or your staff try to log into Collins you will be directed to the migration page which will enable you to sign in using the correct procedures. Users will be able to choose whether or not to defer the upgrade for a 30 day period if not at a convenient time to proceed.

Upon landing on the new page your user details will already be completed and your password will be migrated across to Access Workspace. Next time you access Collins through Access Workspace you will find all of your new functionality waiting for you and will need to use the 9 dot menu in the top left hand corner for navigation purposes.

If you have any further questions about the upgrade / process etc please be sure to contact your main Access representative at your convenience.

Apps, Analytics & Additional Security

Hopefully you have seen our recent emails letting you know that Collins will soon be launched using Access Workspace enabling you to use some really cool tools and features.

The upgrade will deliver:

• Two Factor Authentication ensuring your data is always as safe as possible.
• New analytics including a dashboard showing historic and forecast data for reservations, prebooked v walk-ins, reservations by source, etc.
• Fantastic Apps to make your everyday life much easier including; Daily reservations, This week’s reservations, and Adding a reservation.
• 10 New eLearning courses will also be available as part of the Learning Lite functionality including Experiencing Change, Food Safety Hazards, Mental Health, Covid 19 Response for Employees, and more. You can also add your own videos to share with your employees which can be a really useful training or communication tool.

If you are an admin user for your organisation and haven’t done so already then we will need you to fill in a few details on the form to make this upgrade as smooth as possible.

This upgrade will enable us to keep delivering more to you in terms of features, functionality, security etc so that we help you run your business in the most efficient possible way.

If you have any questions about this then please contact your Access Account Manager or you can find more information on our dedicated upgrade page.

Let’s get Collins ready for Freedom Day

Hey folks,

With ‘Freedom Day’ fast approaching we wanted to make you aware of key guides from our Knowledge Base that will help you update your Collins software in preparation.

Trust us. We’re just as excited as you are to get back to full capacity.

Love,
Team Collins x

Collins Security – Protecting you and your customers!

In October 2020 we were informed of fraudsters impersonating bookings software providers, including Access Collins, who were targeting venues and asking for booking details. We have had notifications around a similar scam and want to reiterate a few points that will keep you and your customers safe!

A member of the Access Collins/ DesignMyNight team will never;
– Contact you out of the blue asking for booking or customer details
– Ask for your Access Collins password

If you find yourself being asked to part with this information please take a moment to stop and think. Not parting with information will help keep your business and customer’s details safe. If you are in any doubt whether you are speaking to a member of the Access Collins team, STOP. It’s ok to reject the request and contact us through our support portal.

A reminder for all DesignMyNight booking partners!

A reminder that our finance team have spruced up their referrals billing method. 

Our team will export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date. 

Please note, Completed. We will only bill you for the reservations in your system that are marked as complete, however, it is your responsibility to ensure that any no shows, cancelled bookings or anything else that keeps customers getting through your doors – is reflected in your Collins bookings. Give a look over this LINK on how to reject bookings, this LINK covers rejecting in bulk and here’s a handy LINK on filtering bookings. 

Getting Ready for Reopening: Your Venue on DesignMyNight.com

Will they, won’t they?

We get it, the news on reopening has been hard to trust, but we want to make sure you’re ready in good time, especially when it comes to your listing on our website. From a checklist to top tips, check out our recommendations for getting your venue ready for reopening on DesignMyNight. 

☀️ OUTDOOR SPACES AND DINING ☀️
Previous lockdowns have had hospitality leaning heavily on outdoor dining, with ‘outdoor restaurants’ one of our most popular pages in Q4 of 2020. 2021 is set to be no different. With that in mind, we’ve added brand new outdoor types to all of our websites. Haven’t updated your outdoor spaces on our website in a while? Find these in the ‘features’ tab. Haven’t asked us about our marketing for outdoor venues recently? We’ve got plenty of new pages for this too, so don’t be shy in chasing us. 
New outdoor search options include:

  • By the water.
  • Outdoor dining.
  • Headed outdoor space.
  • Igloo.



✔️  YOUR COVID OPENING STATUS ON DESIGNMYNIGHT ✔️ 
Still closed? Offering collection/delivery? Bookings available, ready to go for a potential Easter opening? We’ve added a traffic light system to DesignMyNight to let users know when they can book in with you. Go ahead and get yours updated, simply head to ‘features’ on your page, and find the ‘Covid-19 Opening Status’ dropdown.



🍔 UPDATING MENUS AND ADDING OFFERS 🍔
It sounds simple, but menus and offers are some of the most overlooked updates on DesignMyNight. Not only does our offers search help users find the best deals in their area (including yours), menus help our users convert in to a booking quicker than those on venues without them. Head to your page to add your most recent deals, and menu files.

🍴 CHECK YOUR BOOKING TYPES, AND IF THEY’RE OPEN ON DMN 🍴
With 100,000s of visits a day, you can count on great booking opportunities on DesignMyNight. Haven’t checked your booking availabilty on DMN recently, or don’t even have your bookings open on our website yet? Check in and let us know if you need anything changed.

📗 HOW ARE YOU KEEPING PEOPLE SAFE? 📗
Following an audience survey last year, our users noted that understanding how a venue is keeping guests covid-safe would help them make a booking quicker. So how can you do this? Feel free to add comms to your DesignMyNight page, noting any changes to your venue, and any new safety measures you have in place, such as hand sanitiser stations, outdoor dining and more.

🥂 YOUR DESCRIPTION 🥂
Your venue description is a crucial piece of information on DesignMyNight. It can help conversions, help users get to know you better, and relay important information, from your food offering and recent offers to what your interiors are like. Haven’t updated yours in a while? Head to your venue admin, and tell our users a little more about you. While your venue description needs to be unique and informative, and can’t be copied directly from your website, it’s a great marketing tool that we encourage you to have fun with. Need a hand? We can also offer content writing services for a small fee.



🙁 STILL DON’T HAVE A PUBLIC PAGE ON DESIGNMYNIGHT? 🙁
With over 4,000 UK venues already live, we’d love for you to join us. Our CSM team are on hand to help you know more about their services, getting listed and getting public on DesignMyNight, including the benefits around our marketing options (don’t forget to ask us about those) and taking bookings on our site. Feel free to email them on am@designmynight.com for more information. 

Love, Team Collins x

Collins and The National Lockdown 3.0

First and foremost we hope you and your teams are keeping well and safe.   

In case you have missed it, we have an incredibly handy Access Collins guide on lockdown and re-opening, with lots of useful hints and tips on how to maximise the software during this difficult time.

To help support our Access Collins Partners financially during this current national lockdown, we will be waiving Access Collins subscription fees for January and February. We will review this going forward and following any subsequent government guidance.

Although we are waiving fees, our support, customer success, and account management teams remain on hand to help and you will maintain access to the Access Collins system and as with the previous lockdowns we have been supporting and promoting the fantastic initiatives taken on by you on DeliverMyNight, where we are marketing everything from online events to DIY kits and takeaway options.

Love Team Collins x

A message for all Design My Nights booking partners!

Our finance team are sprucing up their referrals billing method and wanted to send out an update of the process!

Our team export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date.

Please note, Completed. We will only bill you for the reservations in your system that are marked as complete, however, it is your responsibility to ensure that any no shows, cancelled bookings or anything else that keeps customers getting through your doors – is reflected in your Collins bookings. Give a look over this LINK on how to reject bookings, this LINK covers rejecting in bulk and here’s a handy LINK on filtering bookings.

For November we will only be billing bookings for the 1st-4th so please ensure you have updated any rejected bookings for these dates! 

Lockdown 2.0 – We’re Here to Help

In case you have missed it, we have an incredibly handy Collins guide on lockdown and re-opening, with lot’s of useful hints and tips on how to maximise the software during this difficult time.

We also recognise the financial impact the latest lockdown will have so we are reducing all Collins licence fees by 50% for the month of November. You do not need to do anything, this has already been applied to your November invoice.

While we are reducing the licence fee for November, we will not be reducing our service. You will be able to access the software as usual and our support and account management teams will be on hand should you need any assistance.

We’ve also been promoting the fantastic initiatives taken on by you during this second lockdown on DeliverMyNight, which is a new platform that markets everything from online events to DIY kits and takeaway options. The message across DesignMyNight.com and on our social media platforms has been to champion the industry and also to let our audience know how they can help support it during this difficult time. Whether that’s by moving their booking instead of asking for a refund, buying a gift voucher in the lead up to Christmas or purchasing in-house merchandise until you reopen.

With love, Team Collins

Customer Success Portal Update

We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November.

The below outlines what you need to do and the main benefits of interacting with the support portal for all of your support needs as well as some links to some handy video guides.

If you have any questions or concerns please contact kerry.cornish@theaccessgroup.com


Accessing the Portal

It could not be easier for any user to gain access to view our Knowledge Base documents, as you no longer need to sign up for an account simply follow the link and sign in as a guest. Along with this exciting update our guides are also searchable on popular search engines such as Google, simply type in what you are looking to achieve.

Click here to access the Support Portal  


Navigating the Portal  

Getting around the new Support portal now couldn’t be easier. From quickly finding the guides you need, using the handy search bar at the top of the page. Where you can now select the product you wish to search within. Once an article has been found you can send this onto colleagues by either printing a copy or sharing the link provided on screen, which will take them directly to the page you are viewing.

To watch a quick video covering the navigation tools please click here.  


Creating & Updating Support Cases  

If you are a nominated support user you will have the ability to contact the support team, we’ve made this easier by moving the case builder and case management tools to the main dashboard. Here you can build new cases and view your open cases quickly. Please note you must be signed into your account to view this section of the support portal.

For a quick video to guide you through the section please click here.  


Engaging with the Community  

The community is a great place to share your views and opinions with other like-minded professionals within the hospitality sector, once you have asked your question other community members will give their opinion or provide you with the answer.

For a quick video of the community please click here.