Customer Success Portal Update

We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November.

The below outlines what you need to do and the main benefits of interacting with the support portal for all of your support needs as well as some links to some handy video guides.

If you have any questions or concerns please contact kerry.cornish@theaccessgroup.com


Accessing the Portal

It could not be easier for any user to gain access to view our Knowledge Base documents, as you no longer need to sign up for an account simply follow the link and sign in as a guest. Along with this exciting update our guides are also searchable on popular search engines such as Google, simply type in what you are looking to achieve.

Click here to access the Support Portal  


Navigating the Portal  

Getting around the new Support portal now couldn’t be easier. From quickly finding the guides you need, using the handy search bar at the top of the page. Where you can now select the product you wish to search within. Once an article has been found you can send this onto colleagues by either printing a copy or sharing the link provided on screen, which will take them directly to the page you are viewing.

To watch a quick video covering the navigation tools please click here.  


Creating & Updating Support Cases  

If you are a nominated support user you will have the ability to contact the support team, we’ve made this easier by moving the case builder and case management tools to the main dashboard. Here you can build new cases and view your open cases quickly. Please note you must be signed into your account to view this section of the support portal.

For a quick video to guide you through the section please click here.  


Engaging with the Community  

The community is a great place to share your views and opinions with other like-minded professionals within the hospitality sector, once you have asked your question other community members will give their opinion or provide you with the answer.

For a quick video of the community please click here.

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