Mitchells & Butlers join the Collins revolution

We are super excited to announce that Mitchells & Butlers will be using Collins for their small table reservations and large enquiries; replacing Bookatable and Zonal Liveres. After a successful trial whereby the number of enquiries in from their websites, went up, and their confirmed covers, also went up, they have decided to start our new partnership with Castle, All Bar One, Nicholson’s and Brown’s brands.

Mitchells&Butlers_Logo.svg

Gaucho Testimonial…

“Using Collins has completely streamlined our entire reservations process for group bookings and large events.  Working across a collection of venues, the enquiry management system has helped our team of event managers work more efficiently and cohesively in managing and converting enquiries.  Features such as the card authentication system, pre-orders emails, and the run sheet generator have massively helped in time spent on administrative tasks, and the reports system has been instrumental in setting and tracking targets for the team.”

Bookings Overview Calendar

We have had many requests over the years for an overview of in-progress enquiries and confirmed bookings in a diary format; with lots of granular detail too.

We challenged ourselves to create a format that gives you flexibility over a week and month view, across all your zones/spaces, for confirmed and in progress bookings, looking at covers/bookings/value and bringing in the analytics/actions of your different booking tags.

We tried to solve these types of questions:

– How many in progress enquiries do I have open across my private zones next week?
– What is the value of all my open enquiries in December? Which days have a lot that I need to try and close?
– How many enquiries do I have open this month that are awaiting a deposit? And what value are all these open enquiries to me?
– Do any of my private rooms have a hold on them on the w/c 10th December that I need to chase?
– How many open party enquiries do I have this month, for dinner service? And what are the bookings?

image (12)

Taking all this into consideration we have created the Bookings Overview Calendar, which is a data beast, crunching all your numbers for you and presenting them in a legible, flexible and actionable format!

image (13)

Davy’s joins the Collins revolution…

After a full tender process against all other reservation suppliers, we are delighted to welcome Davy’s 26 wine bars and restaurants to our Collins family.

Capture

They are taking advantage of our real-time booking functionalities, enquiry management for private dining and groups, pre-ordering, reservation e-mail organisation and our payments platform, with our free integration into their Zonal Epos, for a seamless ecosystem of data.

Pre-Register for Access to our new Support Centre

We are working on a brand new Customer Success Portal for all customers, which we hope to launch soon. The exciting benefits are listed below.
However, it is extremely important that you get yourself and everyone in your team that uses Collins, to pre-register HERE. [Click – Not a member].
Key features of the new Customer Success Portal: 

1. We are significantly improving the way you see and interact with your Support cases, including:

• A new personal Support Case Dashboard for an at a glance view of all your support cases, raised.
• Improved Case summary information and ways for you to escalate, close or re-open your own cases.
• The ability to quickly export your support case(s) information to Excel.

2. New Community site to work with your peers…ask questions to the Collins community (How-To/Best Practice); help each other and answer each other’s questions.  We have so many passionate and knowledgeable users of Collins we really want to create one large community where we can all help each other to excel.
3. Powerful and searchable Knowledge Base with common answers and how-to’s – lets you find and rate the best answers quickly and easily.

4. For those of you that have more than one Access Hospitality product (our new family), then you will get access to Customer Success for all your products within the one help centre, with visibility for all our Success Teams of the cases you have raised across the multiple products.

 What to do next? 

Pre-register, pre-register, pre-register! Please send this on to everyone who uses Collins to make sure everyone gets registered in the next few weeks. CLICK HERE

Christmas was a dream at the Circus…

Popular restaurant, Circus, in Covent Garden, moved over to Collins for table reservations and enquiry management in April 2017. With Collins they were able to do auto-confirm bookings + taking payment for their restaurant shows, at the point of booking. They also took advantage of our enquiry management suite for all their groups/parties/xmas bookings, paired with our online deposit and pre-order tool.

We caught up with their sales and events manager to see how Christmas went at Circus:

Having Collins this year for our Christmas bookings – was HUGELY helpful. Having all the correspondence and payments in one place made things so smooth and easy: The follow up calendar, the labelling as well as the reminder emails made the whole process so efficient. I’m really happy with how things have been working with Collins. I’m telling everyone to change over to you guys!