We hope you’re well and staying safe during these surreal times.

During lockdown and the last few weeks, we’ve been making the most of this time and reviewing all our current processes/guides, as well as seeing how we can make your Collins experience even better. From on-boarding and videos to content, we’ve been busy bees and have some exciting new changes to show you…

• New and Improved Support Portal 

We’re upgrading our support portal in July, so you will have a better experience when contacting our support team. Get access to extra aids such as shiny new training videos, a dashboard outlining your outstanding requests and an online community, which includes topics raised by other like-minded hospitality folk. You will need to register for this portal which can be done here. Please note registration confirmation can take up to 24 hours, so we would recommend you and your team do it as soon as possible.

• Collins Back to Business Pack 

To help you get the most out of your Collins system and what it can do to help you with social distancing, we’ve created a back to business guide. This goes through the different functionalities and how you can get most out of your venue at this time, as well as tips on getting your staff back up to speed. Do you use our ticketing system, Tonic? We’ve got a guide for that too. 

• Re-opening Traffic Light System 

Are you closed, providing takeaway/delivery, or getting ready to open your doors as soon as we get the green light? If so, contact your Collins account manager who can help you get your designmynight.com page updated to reflect this with a unique traffic light system – making sure you don’t miss out on any potential customers as our website audience grows daily.

We hope this all helps and if you any questions in the meantime, please feel free to contact us on collins-support@designmynight.com

Thanks
Team Collins x