DesignMyNight, Access Collins and our product development team would like to sincerely apologise for the recent performance issues that meant you were unable to access the system for a sustained period on the 18th.

We also want to acknowledge sign-in issues for Access Workspace users recently, please do refer to the separate communications sent to users affected by this.

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Let’s Talk About Fixes We’ve Made & Monitoring

We’ve significantly increased our bookings search engine’s capacity following the incident and are further optimising our search engine architecture to improve performance.

Additionally, we have identified a small number of requests that have had a disproportionate impact on the overall speed of Collins and continue to work through improving response times by addressing these. This will remain our primary focus throughout the remainder of the festive period and beyond.

Your Bookings Continued To Come In

We are happy to confirm that incoming bookings were still being received throughout the affected time, and that no data loss occurred across partner widgets & DesignMyNight.com.

Looking Ahead To Christmas

We’re confident that not only will our software remain stable this Christmas (we continue with an uptime of 99.9% on the product, and implement a December code freeze), but that hospitality, and your business, is set to shine.

We want to let all customers know that we’re here, we’re open to talk, and we’re just as eager for December as you.

For any further support issues, please visit: https://access-support.force.com/Support

Love, Team Collins x