Getting Ready for Reopening: Your Venue on

Will they, won’t they? We get it, the news on reopening has been hard to trust, but we want to make sure you’re ready in good time, especially when it comes to your listing on our website. From a checklist to top tips, check out our recommendations for getting your venue ready for reopening on […]

Collins and The National Lockdown 3.0

First and foremost we hope you and your teams are keeping well and safe.    In case you have missed it, we have an incredibly handy Access Collins guide on lockdown and re-opening, with lots of useful hints and tips on how to maximise the software during this difficult time. To help support our Access Collins […]

A message for all Design My Nights booking partners!

Our finance team are sprucing up their referrals billing method and wanted to send out an update of the process! Our team export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date. Please […]

Lockdown 2.0 – We’re Here to Help

In case you have missed it, we have an incredibly handy Collins guide on lockdown and re-opening, with lot’s of useful hints and tips on how to maximise the software during this difficult time. We also recognise the financial impact the latest lockdown will have so we are reducing all Collins licence fees by 50% […]

Customer Success Portal Update

We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November. The below outlines what you need to do and the main benefits of interacting with the support portal for […]

Collins Security

We have been informed that fraudsters claiming to be from Access Collins / DesignMyNight have been targeting venues and asking for booking details. A member of the Access Collins/ DesignMyNight team will never;– Contact you out of the blue asking for booking/ customer details– Ask for your Access Collins password Taking a moment to stop […]

Collins & Curfew – Our Top Tips for you

Opening Times & Availability  With a curfew of 10pm now in place across the UK you’ll need to ensure that your system is set-up to reflect this. By updating your closing times with Collins you can ensure that bookings can’t be raised past this point [Guide Here]To support this? Amend your latest booking time settings to […]

Bookings Partner Update

As we continue to grow and send higher numbers of referrals to our partners, we want to streamline the process to make it more efficient for all parties. This means no more booking statements or spreadsheets. Hooray! As you know we only ever bill a referral fee for a completed booking that has been made […]

Collins Updates: Access Hospitality Suite

As a member of the Access Hospitality family of best-in-class software products, we’ll be making some small aesthetic changes in Collins to make the journey from one Access product to another seamless and coherent.  From next Tuesday we’ll be changing the current terminology of Venue and Venue Group to Site and Organisation respectively. You’ll also […]

Reduced VAT Rate

“On 8 July 2020, the government announced that it would introduce a temporary 5% reduced rate of VAT for certain supplies of hospitality, hotel and holiday accommodation, and admissions to certain attractions. This cut in the VAT rate from the standard rate of 20% will have effect from 15 July 2020 to 12 January 2021.” […]


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