In October 2020 we were informed of fraudsters impersonating bookings software providers, including Access Collins, who were targeting venues and asking for booking details. We have had notifications around a similar scam and want to reiterate a few points that will keep you and your customers safe! A member of the Access Collins/ DesignMyNight team […]
A reminder that our finance team have spruced up their referrals billing method. Our team will export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date. Please note, Completed. We will only bill you for the reservations in your system that […]
Will they, won’t they? We get it, the news on reopening has been hard to trust, but we want to make sure you’re ready in good time, especially when it comes to your listing on our website. From a checklist to top tips, check out our recommendations for getting your venue ready for reopening on […]
First and foremost we hope you and your teams are keeping well and safe. In case you have missed it, we have an incredibly handy Access Collins guide on lockdown and re-opening, with lots of useful hints and tips on how to maximise the software during this difficult time. To help support our Access Collins […]
Our finance team are sprucing up their referrals billing method and wanted to send out an update of the process! Our team export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date. Please […]
In case you have missed it, we have an incredibly handy Collins guide on lockdown and re-opening, with lot’s of useful hints and tips on how to maximise the software during this difficult time. We also recognise the financial impact the latest lockdown will have so we are reducing all Collins licence fees by 50% […]
We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November. The below outlines what you need to do and the main benefits of interacting with the support portal for […]
We have been informed that fraudsters claiming to be from Access Collins / DesignMyNight have been targeting venues and asking for booking details. A member of the Access Collins/ DesignMyNight team will never;– Contact you out of the blue asking for booking/ customer details– Ask for your Access Collins password Taking a moment to stop […]
Opening Times & Availability With a curfew of 10pm now in place across the UK you’ll need to ensure that your system is set-up to reflect this. By updating your closing times with Collins you can ensure that bookings can’t be raised past this point [Guide Here]To support this? Amend your latest booking time settings to […]
As we continue to grow and send higher numbers of referrals to our partners, we want to streamline the process to make it more efficient for all parties. This means no more booking statements or spreadsheets. Hooray! As you know we only ever bill a referral fee for a completed booking that has been made […]
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