Bookings Partner Update

As we continue to grow and send higher numbers of referrals to our partners, we want to streamline the process to make it more efficient for all parties. This means no more booking statements or spreadsheets. Hooray! As you know we only ever bill a referral fee for a completed booking that has been made […]

Collins Updates: Access Hospitality Suite

As a member of the Access Hospitality family of best-in-class software products, we’ll be making some small aesthetic changes in Collins to make the journey from one Access product to another seamless and coherent.  From next Tuesday we’ll be changing the current terminology of Venue and Venue Group to Site and Organisation respectively. You’ll also […]

Reduced VAT Rate

“On 8 July 2020, the government announced that it would introduce a temporary 5% reduced rate of VAT for certain supplies of hospitality, hotel and holiday accommodation, and admissions to certain attractions. This cut in the VAT rate from the standard rate of 20% will have effect from 15 July 2020 to 12 January 2021.” […]

NHS Track and Trace – how you can request guest contact details

To aid compliance with Government Guidelines for reopening your venue on Saturday July 4th and to help the NHS Track & Trace scheme, we’ve been working hard on some changes for you to request and temporarily store the contact details of all guests from every booking. This can be requested at the point of booking […]

Collins Pay Update

Back in March when venues were forced to close we took the decision to deactivate Collins Pay for anyone using our Stripe Account. We did this to bring in a new refund process and to reconcile each account. In preparation for venues opening again, please let your account manager know if you would like Collins […]

Let’s Get You Back To Business

We hope you’re well and staying safe during these surreal times. During lockdown and the last few weeks, we’ve been making the most of this time and reviewing all our current processes/guides, as well as seeing how we can make your Collins experience even better. From on-boarding and videos to content, we’ve been busy bees […]

An update from us (31st of March, 2020)

We hope you’re keeping well during these tough times. We want to keep everyone aware of the steps we’re taking in order to support you right now. We understand this situation is both unique and uncertain, and we are constantly reviewing how we can help you and your business during this period. If you are […]

An update on Collins Pay and refunds

Collins Pay: We have taken the decision to temporarily disable Collins Pay, which means you will not be able to take payments or card authentications through the system while business has been halted.  Refunds Through Collins: Previously, when you refunded a customer through Collins we refunded the customer immediately on your behalf, then deducting the refund from […]

A Message From Us (March 25th, 2020)

Working with you We know it’s tough out there right now and understand that you will have had to temporarily close your venues following guidance from Central Government and Public Health England in relation to COVID-19.  It’s an extremely challenging time for the industry as a whole, and we here at Access Collins are feeling […]

Important changes to Collins & Reserve with Google

Hi All,  We wanted to inform you of some Reserve with Google changes that came into effect on the morning of Friday the 31st of January. We have been liaising with the team at Google and they have informed us that they are continuing to update their policy regarding what can be offered as a […]


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