News

 

Changes Regarding Collins And Card Fees

We are having to make some important changes to your Collins Pay transaction fees.  From 1st September 2022, Collins Pay transaction fees for all card types will be increasing by 0.2%.  We more than understand the challenges our operators and their customers are presently facing with the rising costs of food, drink, and services and we […]

Important: Restarting Dispute Process

Hi everyone 👋 We just wanted to update you on some recent changes to our processes regarding the disputes and/or chargebacks. A chargeback relates to a customer who has claimed through their bank, the charge which relates to a booking at your venue. This often results in a refund to the customer, if not contested. This […]

Are You Ready For The Calorie Labelling Regulations?

New government legislation coming in to force on 6th April 2022 will mean that businesses with 250 or more employees in the “out of home sector” in England will need to display calorie counts for food on their consumer facing menus. To support you with this change, we have added new functionality to Access Collins […]

Important: Changes To The Refund Process

Hey there  We just wanted to let you know that we will be changing our Collins refund process on Wednesday 30th March 2022. As you’re aware, for the last two years we have implemented a manual refund process whereby we invoiced you for the refund amount. We either triggered the refund on the same day […]

Important:Changes To Your Collins Pay Fees

Hope you’re well on this chilly winter’s day. We just wanted to let you know that we’re having to make some important changes to your Collins Pay transaction fees.  The Collins Pay transaction fee for American Express cards will be increasing, because the cost to us to provide this service has also increased. This new rate will take effect from Thursday 9th December 2021.   […]

Collins Stability Issues: November 2021

DesignMyNight, Access Collins and our product development team would like to sincerely apologise for the recent performance issues that meant you were unable to access the system for a sustained period on the 18th. We also want to acknowledge sign-in issues for Access Workspace users recently, please do refer to the separate communications sent to […]

Reserve With Google: A November Update

Since the easing of Covid restrictions, we’ve been delighted to see the booking numbers in Collins rise as venues once again fill with the sound of clinking glasses and chatter over empty plates. Here at Collins, we have a fantastic partner network to help you stand out against the competition and enable customers to find […]

IMP: Reserve With Google Update

We’ve improved our integration with Google and have added a new feature to enable you to prioritise what bookings are made through the platform. In essence? We’re recommending you check your booking type priorities in the coming days to ensure they are correct and meet your needs. Please follow the below guide on how to […]

Don’t Forget! Your Menus On DesignMyNight

Taking bookings on DesignMyNight? 🍴 It’s crucial that you have recent menus on your listing in order to convert in to table bookings on our site, as these help our audience make their decisions quicker. We recommend a quick scan of your venue pages to make sure you’re listing current menus as we head in […]

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