A New Way To Access Support
In-App support service is here. We’re excited to announce that our new in-app support service has launched in Access Collins. The beady-eyed among you may already have noticed a blue messenger icon appear at the bottom of your screen. It’s there to save you time by finding the right help content for you based on…
HOT NEWS FOR 2023
A brand new search engine on DesignMyNight. Now we’ve made it past the hectic festive period and the January blues start to creep in, here at DesignMyNight, we want to share some super exciting news and help start the year with a bang. Not only are we glowing up, with an exciting new look taking…
How To Prepare Your Venue For Our New DesignMyNight Search Engine
DesignMyNight’s brand-new all-hospitality table search engine is due to launch in a couple of weeks. This impressive new table availability tool is serving up real-time slots at over 4,000 bars, restaurants, pubs and clubs UK-wide, meaning over 3.9 million users a month can grab a seat in their favourite spot, quicker than ever before. From a…
Collins Security – Protecting you and your customers!
Recent news has highlighted that fraudsters are impersonating bookings software providers, targeting venues and asking for booking details. Hospitality has experienced similar scams in the past and we want to reiterate a few points that will keep you and your customers safe. A member of the Access Collins/ DesignMyNight team will never;– Contact you out…
Changes Regarding Collins And Card Fees
We are having to make some important changes to your Collins Pay transaction fees. From 1st September 2022, Collins Pay transaction fees for all card types will be increasing by 0.2%. We more than understand the challenges our operators and their customers are presently facing with the rising costs of food, drink, and services and we…
Important: Restarting Dispute Process
Hi everyone 👋 We just wanted to update you on some recent changes to our processes regarding the disputes and/or chargebacks. A chargeback relates to a customer who has claimed through their bank, the charge which relates to a booking at your venue. This often results in a refund to the customer, if not contested. This…
Are You Ready For The Calorie Labelling Regulations?
New government legislation coming in to force on 6th April 2022 will mean that businesses with 250 or more employees in the “out of home sector” in England will need to display calorie counts for food on their consumer facing menus. To support you with this change, we have added new functionality to Access Collins…
Important: Changes To The Refund Process
Hey there We just wanted to let you know that we will be changing our Collins refund process on Wednesday 30th March 2022.As you’re aware, for the last two years we have implemented a manual refund process whereby we invoiced you for the refund amount. We either triggered the refund on the same day if you…
Important:Changes To Your Collins Pay Fees
Hope you’re well on this chilly winter’s day. We just wanted to let you know that we’re having to make some important changes to your Collins Pay transaction fees. The Collins Pay transaction fee for American Express cards will be increasing, because the cost to us to provide this service has also increased. This new rate will take effect from Thursday 9th December 2021. The…
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