News

 

Important:Changes To Your Collins Pay Fees

Hope you’re well on this chilly winter’s day. We just wanted to let you know that we’re having to make some important changes to your Collins Pay transaction fees.  The Collins Pay transaction fee for American Express cards will be increasing, because the cost to us to provide this service has also increased. This new rate will take effect from Thursday 9th December 2021.   […]

Collins Stability Issues: November 2021

DesignMyNight, Access Collins and our product development team would like to sincerely apologise for the recent performance issues that meant you were unable to access the system for a sustained period on the 18th. We also want to acknowledge sign-in issues for Access Workspace users recently, please do refer to the separate communications sent to […]

Reserve With Google: A November Update

Since the easing of Covid restrictions, we’ve been delighted to see the booking numbers in Collins rise as venues once again fill with the sound of clinking glasses and chatter over empty plates. Here at Collins, we have a fantastic partner network to help you stand out against the competition and enable customers to find […]

IMP: Reserve With Google Update

We’ve improved our integration with Google and have added a new feature to enable you to prioritise what bookings are made through the platform. In essence? We’re recommending you check your booking type priorities in the coming days to ensure they are correct and meet your needs. Please follow the below guide on how to […]

Don’t Forget! Your Menus On DesignMyNight

Taking bookings on DesignMyNight? 🍴 It’s crucial that you have recent menus on your listing in order to convert in to table bookings on our site, as these help our audience make their decisions quicker. We recommend a quick scan of your venue pages to make sure you’re listing current menus as we head in […]

Important Upgrade Message

We hope you have received our communications about the changes we are making to your Access Collins log in experience. Essential things you need to know: Once upgraded you can sign in to Collins through Access Workspace You will have brand new functionality including apps & analytics We’ll add 2 factor authentication for increased data […]

Apps, Analytics & Additional Security

Hopefully you have seen our recent emails letting you know that Collins will soon be launched using Access Workspace enabling you to use some really cool tools and features. The upgrade will deliver: • Two Factor Authentication ensuring your data is always as safe as possible.• New analytics including a dashboard showing historic and forecast […]

Let’s get Collins ready for Freedom Day

Hey folks, With ‘Freedom Day’ fast approaching we wanted to make you aware of key guides from our Knowledge Base that will help you update your Collins software in preparation. Planning on a big first day? With a lot of businesses celebrating with longer opening hours on Monday 19th we wanted to give you a […]

Collins Security – Protecting you and your customers!

In October 2020 we were informed of fraudsters impersonating bookings software providers, including Access Collins, who were targeting venues and asking for booking details. We have had notifications around a similar scam and want to reiterate a few points that will keep you and your customers safe! A member of the Access Collins/ DesignMyNight team […]

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