Getting Ready for Reopening: Your Venue on DesignMyNight.com

Will they, won’t they?

We get it, the news on reopening has been hard to trust, but we want to make sure you’re ready in good time, especially when it comes to your listing on our website. From a checklist to top tips, check out our recommendations for getting your venue ready for reopening on DesignMyNight. 

☀️ OUTDOOR SPACES AND DINING ☀️
Previous lockdowns have had hospitality leaning heavily on outdoor dining, with ‘outdoor restaurants’ one of our most popular pages in Q4 of 2020. 2021 is set to be no different. With that in mind, we’ve added brand new outdoor types to all of our websites. Haven’t updated your outdoor spaces on our website in a while? Find these in the ‘features’ tab. Haven’t asked us about our marketing for outdoor venues recently? We’ve got plenty of new pages for this too, so don’t be shy in chasing us. 
New outdoor search options include:

  • By the water.
  • Outdoor dining.
  • Headed outdoor space.
  • Igloo.



✔️  YOUR COVID OPENING STATUS ON DESIGNMYNIGHT ✔️ 
Still closed? Offering collection/delivery? Bookings available, ready to go for a potential Easter opening? We’ve added a traffic light system to DesignMyNight to let users know when they can book in with you. Go ahead and get yours updated, simply head to ‘features’ on your page, and find the ‘Covid-19 Opening Status’ dropdown.



🍔 UPDATING MENUS AND ADDING OFFERS 🍔
It sounds simple, but menus and offers are some of the most overlooked updates on DesignMyNight. Not only does our offers search help users find the best deals in their area (including yours), menus help our users convert in to a booking quicker than those on venues without them. Head to your page to add your most recent deals, and menu files.

🍴 CHECK YOUR BOOKING TYPES, AND IF THEY’RE OPEN ON DMN 🍴
With 100,000s of visits a day, you can count on great booking opportunities on DesignMyNight. Haven’t checked your booking availabilty on DMN recently, or don’t even have your bookings open on our website yet? Check in and let us know if you need anything changed.

📗 HOW ARE YOU KEEPING PEOPLE SAFE? 📗
Following an audience survey last year, our users noted that understanding how a venue is keeping guests covid-safe would help them make a booking quicker. So how can you do this? Feel free to add comms to your DesignMyNight page, noting any changes to your venue, and any new safety measures you have in place, such as hand sanitiser stations, outdoor dining and more.

🥂 YOUR DESCRIPTION 🥂
Your venue description is a crucial piece of information on DesignMyNight. It can help conversions, help users get to know you better, and relay important information, from your food offering and recent offers to what your interiors are like. Haven’t updated yours in a while? Head to your venue admin, and tell our users a little more about you. While your venue description needs to be unique and informative, and can’t be copied directly from your website, it’s a great marketing tool that we encourage you to have fun with. Need a hand? We can also offer content writing services for a small fee.



🙁 STILL DON’T HAVE A PUBLIC PAGE ON DESIGNMYNIGHT? 🙁
With over 4,000 UK venues already live, we’d love for you to join us. Our CSM team are on hand to help you know more about their services, getting listed and getting public on DesignMyNight, including the benefits around our marketing options (don’t forget to ask us about those) and taking bookings on our site. Feel free to email them on am@designmynight.com for more information. 

Love, Team Collins x

Customer Success Portal Update

We have previously communicated to you about moving across to our new support portal and I am excited to say its finally here and will be our new way of supporting you from Tuesday 10th November.

The below outlines what you need to do and the main benefits of interacting with the support portal for all of your support needs as well as some links to some handy video guides.

If you have any questions or concerns please contact kerry.cornish@theaccessgroup.com


Accessing the Portal

It could not be easier for any user to gain access to view our Knowledge Base documents, as you no longer need to sign up for an account simply follow the link and sign in as a guest. Along with this exciting update our guides are also searchable on popular search engines such as Google, simply type in what you are looking to achieve.

Click here to access the Support Portal  


Navigating the Portal  

Getting around the new Support portal now couldn’t be easier. From quickly finding the guides you need, using the handy search bar at the top of the page. Where you can now select the product you wish to search within. Once an article has been found you can send this onto colleagues by either printing a copy or sharing the link provided on screen, which will take them directly to the page you are viewing.

To watch a quick video covering the navigation tools please click here.  


Creating & Updating Support Cases  

If you are a nominated support user you will have the ability to contact the support team, we’ve made this easier by moving the case builder and case management tools to the main dashboard. Here you can build new cases and view your open cases quickly. Please note you must be signed into your account to view this section of the support portal.

For a quick video to guide you through the section please click here.  


Engaging with the Community  

The community is a great place to share your views and opinions with other like-minded professionals within the hospitality sector, once you have asked your question other community members will give their opinion or provide you with the answer.

For a quick video of the community please click here.