Author: dmncomwebmaster
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An update from us (31st of March, 2020)
We hope you’re keeping well during these tough times. We want to keep everyone aware of the steps we’re taking in order to support you right now. We understand this situation is both unique and uncertain, and we are constantly reviewing how we can help you and your business during this period. If you are…
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An update on Collins Pay and refunds
Collins Pay: We have taken the decision to temporarily disable Collins Pay, which means you will not be able to take payments or card authentications through the system while business has been halted. Refunds Through Collins: Previously, when you refunded a customer through Collins we refunded the customer immediately on your behalf, then deducting the refund from…
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A Message From Us (March 25th, 2020)
Working with you We know it’s tough out there right now and understand that you will have had to temporarily close your venues following guidance from Central Government and Public Health England in relation to COVID-19. It’s an extremely challenging time for the industry as a whole, and we here at Access Collins are feeling…
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Important changes to Collins & Reserve with Google
Hi All, We wanted to inform you of some Reserve with Google changes that came into effect on the morning of Friday the 31st of January. We have been liaising with the team at Google and they have informed us that they are continuing to update their policy regarding what can be offered as a…
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Big Launch: Collins Call
We are super excited to launch COLLINS CALL; a new product we have been building for near on a year! Collins Call is an automated phone reservation system. Do you worry about your venue phone line ringing through and missing out on bookings/enquiries? Spend too much time on the phone, taking small bookings? Now you can connect Collins Call, which hooks…
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Collins Venue Tags: Segment your venues to get the best out of your reports and other sections
We are super excited to launch our new ‘Venue Tags’ feature, which allows multi-site groups to segment their venues; be it by brand, district, locations.. whatever you like. You can sort what ‘Tags’ are to be set up at an organisational level and then assign them to the associated venues. You‘re then able to report by…
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Reserve with Google Partners With Collins
Collins has launched a partnership with Google to implement the Reserve with Google product. This allows your potential customers to book directly from your Google Listing and Google Maps. The customer never needs to leave Google to make the booking and the confirmed booking then goes straight into your Collins system, like any other booking. Why are…
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Radio Alice Enjoys Record-Breaking Christmas
Delighted that Roman Sierankowski, Operations Director from Azzurri Group recently reported: Radio Alice had two all-time, record breaking weeks, over Christmas and we attribute that down to the switch over to Collins last year
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Mitchells & Butlers join the Collins revolution
We are super excited to announce that Mitchells & Butlers will be using Collins for their small table reservations and large enquiries; replacing Bookatable and Zonal Liveres. After a successful trial whereby the number of enquiries in from their websites, went up, and their confirmed covers, also went up, they have decided to start our…
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Gaucho Testimonial…
“Using Collins has completely streamlined our entire reservations process for group bookings and large events. Working across a collection of venues, the enquiry management system has helped our team of event managers work more efficiently and cohesively in managing and converting enquiries. Features such as the card authentication system, pre-orders emails, and the run sheet…
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