In case you have missed it, we have an incredibly handy Collins guide on lockdown and re-opening, with lot’s of useful hints and tips on how to maximise the software during this difficult time.
We also recognise the financial impact the latest lockdown will have so we are reducing all Collins licence fees by 50% for the month of November. You do not need to do anything, this has already been applied to your November invoice.
While we are reducing the licence fee for November, we will not be reducing our service. You will be able to access the software as usual and our support and account management teams will be on hand should you need any assistance.
We’ve also been promoting the fantastic initiatives taken on by you during this second lockdown on DeliverMyNight, which is a new platform that markets everything from online events to DIY kits and takeaway options. The message across DesignMyNight.com and on our social media platforms has been to champion the industry and also to let our audience know how they can help support it during this difficult time. Whether that’s by moving their booking instead of asking for a refund, buying a gift voucher in the lead up to Christmas or purchasing in-house merchandise until you reopen.
With love, Team Collins
We have been informed that fraudsters claiming to be from Access Collins / DesignMyNight have been targeting venues and asking for booking details.
A member of the Access Collins/ DesignMyNight team will never;
– Contact you out of the blue asking for booking/ customer details
– Ask for your Access Collins password
Taking a moment to stop and think before parting with information will help keep your business and customer’s details safe. If you are in any doubt whether you are speaking to a member of the Access Collins team, STOP. It’s ok to reject/ ignore the request and contact us through our support portal.
As we continue to grow and send higher numbers of referrals to our partners, we want to streamline the process to make it more efficient for all parties. This means no more booking statements or spreadsheets. Hooray!
As you know we only ever bill a referral fee for a completed booking that has been made via designmynight.com or one of our 3rd party affiliate partners, never your own website, and if the booking is cancelled or marked as a no-show, then you do not pay a referral fee then either. Rather than sending a statement each month and your teams having to check the statement and come back to us to confirm, going forward, we’ll require these details to be updated in Collins.
If the booking has gone ahead as expected, there is nothing you need to do.If you use Collins in live service to check guests in, that’s perfect as you’ll be recording no-shows and actual guest numbers in Collins throughout service, so again there is nothing further you would need to do. If you don’t use Collins in live service, not to worry, it’s easy to go back and update the booking as a no-show or with actual guest numbers. Updating the booking in Collins will make it a much more efficient process compared to the current back and forth between our finance and your bookings teams.
How to record a no-show in live service
How to update actual guests after a booking has taken place
We want make sure you have plenty of time to update the previous months referral bookings, so you will have until the 7th of the following month. After that date we prepare the invoices. So if you need to, all referral bookings must be updated by the 7th. For private hire bookings, our concierge team will be in touch for final spends by the 7th. Any questions or if you would like to join as a bookings partner, please contact your Collins account manager.
Back in March when venues were forced to close we took the decision to deactivate Collins Pay for anyone using our Stripe Account. We did this to bring in a new refund process and to reconcile each account. In preparation for venues opening again, please let your account manager know if you would like Collins Pay re-activated.
Reminder of the new refund process – As the original payment would have already been transferred to you (payments work on 3 day cycle), the refund amount will need to be credited back to us before we can complete the refund to your customer. When you action refund in Collins this will not immediately trigger the refund to the customer. We will reconcile any refunds you make in Collins and invoice the next working day. If you are on Direct Debit, the payment will be collected 2 days later. If you are not on Direct Debit the invoice will need to be settled in two working days. As soon as the invoice is settled, we can release the refund to your customer. We reserve the right to deactivate Collins Pay or offset Collins Pay payments against any unpaid invoices.
Update on Corporate card fees – Stripe have recently updated the transaction fees for using corporate cards and so we have needed to review our processes in order to offset the increased charges we now incur. If the customer chooses to use a corporate card they will be notified that there is an additional £1.50 fee, they can choose whether to accept and continue or to use a different card (the end customer pays this additional £1.50 fee, there will be no additional cost to you other than the usual card transaction fee).
Any questions, please contact your Collins Account Manager.
Team Collins x