Let’s get Collins ready for Freedom Day

Hey folks,

With ‘Freedom Day’ fast approaching we wanted to make you aware of key guides from our Knowledge Base that will help you update your Collins software in preparation.

Trust us. We’re just as excited as you are to get back to full capacity.

Team Collins x

Collins Security – Protecting you and your customers!

In October 2020 we were informed of fraudsters impersonating bookings software providers, including Access Collins, who were targeting venues and asking for booking details. We have had notifications around a similar scam and want to reiterate a few points that will keep you and your customers safe!

A member of the Access Collins/ DesignMyNight team will never;
– Contact you out of the blue asking for booking or customer details
– Ask for your Access Collins password

If you find yourself being asked to part with this information please take a moment to stop and think. Not parting with information will help keep your business and customer’s details safe. If you are in any doubt whether you are speaking to a member of the Access Collins team, STOP. It’s ok to reject the request and contact us through our support portal.

A message for all Design My Nights booking partners!

Our finance team are sprucing up their referrals billing method and wanted to send out an update of the process!

Our team export out all your Completed referral bookings on the 8th of each month, for the prior month. This means you have from the 1st-7th to ensure all bookings are up to date.

Please note, Completed. We will only bill you for the reservations in your system that are marked as complete, however, it is your responsibility to ensure that any no shows, cancelled bookings or anything else that keeps customers getting through your doors – is reflected in your Collins bookings. Give a look over this LINK on how to reject bookings, this LINK covers rejecting in bulk and here’s a handy LINK on filtering bookings.

For November we will only be billing bookings for the 1st-4th so please ensure you have updated any rejected bookings for these dates!