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IMP: Reserve With Google Update

We’ve improved our integration with Google and have added a new feature to enable you to prioritise what bookings are made through the platform.

In essence? We’re recommending you check your booking type priorities in the coming days to ensure they are correct and meet your needs. Please follow the below guide on how to do this:

You’ll see a new ‘booking type priorities’ box in the booking type section of your Collins admin.

Once you have clicked on the button, you’ll be presented with a pop-up screen, where you can manage your booking type priorities.

The priorities set in the active column will be used anywhere the booking type is inferred in Collins, for example LiveWait as well as Reserve with Google.

As Google only allow ‘dining’ reservations to be made through the platform, you will see a ‘G’ icon next to any booking types that can be made available on RwG. If the booking type is in the ‘active’ section and has a ‘G’ icon the booking type will be available through the Reserve with Google platform. If you have a booking type that you believe should have a ‘G’ icon but doesn’t (or vice versa) please contact our support team.

You can drag and drop the booking types from active to inactive and also change the order of the booking types.

The Reserve with Google platform will run off the same rules you have set up in Collins. The customer does not see Collins Booking Types when making a booking through the Google platform, instead, in the background Collins allocates the booking to be best booking type based on the customers time, date, and party size selection, together with the Booking Type Priorities set in Collins.

The order will come into effect if your booking types have cross over times, for example if your Breakfast booking type is available from 8am – 12pm and your Lunch booking type is set up to be available from 11:30am – 5pm, you may wish to set Lunch above breakfast in the order, as you have a higher value associated with Lunch bookings. This will mean any bookings made between 11:30-12pm the system will book this in as a Lunch booking.

Once you have made your updates, click the purple ‘update priorities’ button. This will save your changes for you.

Any questions, please contact support or your Customer Success Manager. If you are not on Reserve with Google but would like to be, please contact your Account Manager

Love Team Collins x

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