Our finance team are sprucing up their referrals billing method and wanted to send out an update of the process!

Our team export out all your Completed referral bookings on the 8^th of each month, for the prior month. This means you have from the 1^st-7^th to ensure all bookings are up to date.

Please note, Completed. We will only bill you for the reservations in your system that are marked as complete, however, it is your responsibility to ensure that any no shows, cancelled bookings or anything else that keeps customers getting through your doors – is reflected in your Collins bookings. Give a look over this LINK on how to reject bookings, this LINK covers rejecting in bulk and here’s a handy LINK on filtering bookings.

For November we will only be billing bookings for the 1^st-4^th so please ensure you have updated any rejected bookings for these dates!