Working with you

We know it’s tough out there right now and understand that you will have had to temporarily close your venues following guidance from Central Government and Public Health England in relation to COVID-19. 

It’s an extremely challenging time for the industry as a whole, and we here at Access Collins are feeling every closed door and every empty table, just like you.

We are 100% committed to supporting you during this difficult time and want to work with you to ensure that both Collins, and your business, can continue once day to day life resumes. From support, through to software, we will still be providing you with the key assistance that has underpinned Collins as a platform from day one. 

Our onboarding, support and account management teams will continue to be at the end of the phone or email should you need assistance with anything. Please reach out to these teams if you have any questions, and if you’re not sure who to talk to, you can contact our support team on collins-support@designmynight.com who can assist.

During this period we will be waiving the fees on any extra Collins training sessions for the foreseeable future in a bid to make sure that you have a fully efficient and tactile staff when business returns.

We see a thriving, if not wholly more inventive industry once this all simmers down, and look forward to being there on the other side with you. 

 

Moving Forward

It’s amazing how quickly the industry can pivot and it’s a testament to everyone working in it. Here are some initiatives to help at this time.

Gift Vouchers – We encourage you to set up gift vouchers to allow your customers to support you now, and to use at a later date. Built for the industry, our e-gift voucher Soda is a great place to get started.

We’ll also be using DesignMyNight.com to help you market these vouchers across the UK, with everything from on-site marketing and newsletters to an active audience, to potential social media shares (confirmed on a play by play basis).

Delivery or Click and Collect – In partnership with Qikserve and Preoday, we have pulled together a great way to help venues get mobilised quickly in offering delivery/click and collect. Better yet? We’re offering you 2 months free software use, pending the current climate. Offer delivery or Click and Collect to your customers.

We’re also generating daily new content on DesignMyNight.com to help support this change of function for venues, including regularly updated delivery content for venues in London, Manchester and beyond:

• https://www.designmynight.com/manchester/blog/the-manchester-restaurants-available-as-delivery-or-takeaway
• https://www.designmynight.com/london/blog/london-restaurants-doing-delivery-and-takeaway

Helping Domiciliary Care Customers – Some The Access Group customers in the domiciliary care, care home and charity sectors are struggling to source food, beverage and cleaning stock to ensure that the more vulnerable in society are looked after. We are looking at opening up lines of communications, linking our Hospitality clients who may be able to help into these organisations. If you were willing and/or able to help, please let us know by dropping us an email at hospitality@theaccessgroup.com. We’re currently gathering info on what is needed and will then communicate this to you.

You can access the most up to date information surrounding COVID-19 via the World Health Organization, as well as the government’s website.