The Draft House, a growing group of 16 pub/restaurant/bar venues joined Collins 10 months ago, from The Nudge system, owned by ResDiary. They manage all food, drink, group and private hire bookings within Collins. We caught up with their Sales & Marketing Manager about how she has been finding Collins:
“After over 10 years in Hospitality and Event Management I can categorically say that Collins is the best system I have ever used. We implemented Collins across 16 venues and as a head of department with many balls to juggle I instantly felt more in control with Collins as I had a clear picture of my venues peaks and troughs as well as my team’s pipeline, performance and efficiency. Simple to use yet still detail-oriented.
The customer service from the team is second to none, they are endlessly friendly, patient and accommodating. They are always willing to listen and implement suggestions for improvement and provide bespoke solutions to the individual needs of a business. This is a system that can grow with a business.
The functionality of the pre-order system and payment integration are nothing less than life-changing for busy venues (especially larger groups) and are indispensable for busy periods such as Christmas. I highly recommend any hospitality business who are looking to review their system to consider Collins.
The industry has been calling out for a system like this, thank goodness it is here!”